Internal solution testing

Test the parts of your solution that talk back

Voice, chat and callback — verify how your Puzzel configuration behaves before it reaches a customer.

Audio

Agent Greeting Recorder

Record a greeting from the microphone and export it as an 8 kHz A-law WAV file, ready for the Sound file library.

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Chat

Web Chat Test

Embed and test the Puzzel web chat widget on a page, using your solution's own configuration.

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Callback

Web Callback Test

Send a test "Callback on Web" request with all documented parameters to verify queue and routing behaviour.

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